Order Processing Time

Orders are typically processed within 1–3 days after the order is placed. Processing includes order review, payment confirmation, item preparation, and packing before shipment.

Processing times may be affected by order volume, payment review, incorrect order details, public holidays, or other circumstances outside normal operations.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery time is 2–5 days.

Delivery time is an estimate and may vary depending on destination, local delivery conditions, customs processing where applicable, weather disruptions, holiday periods, or carrier delays.

Shipping Destinations

Monsoon provides Free Worldwide Shipping. We aim to make our products available to customers in supported destinations around the world.

If your destination cannot be served due to carrier restrictions, address limitations, or local delivery conditions, our customer service team will contact you using the information provided with your order.

Shipping Rates

Shipping is free worldwide. There is no standard shipping charge for eligible Monsoon orders.

Tracking Information

Once your order has shipped, tracking information will usually update within 1–3 days after shipment.

Tracking updates may not appear immediately after dispatch. If your tracking link does not show movement right away, please allow time for the shipping system to update.

If tracking has not updated after the expected tracking update window, contact Monsoon at [email protected] with your order number and the email address used at checkout.

Wrong or Incomplete Address

Please check your shipping address carefully before placing your order. Monsoon is not responsible for delays caused by incorrect, incomplete, or undeliverable address information provided at checkout.

• Include the correct full name, street address, apartment or unit number, city, region, postal code, and country.
• Contact us as soon as possible if you notice an address error after placing an order.
• Address changes may not be possible once an order has been processed or shipped.
• If a package is returned due to an incorrect address, customer service will provide the next available options.

Customs, Duties, Import Taxes & Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service.

If such fees occur, they will be covered by us. Customers are not required to pay additional customs duties, import taxes, brokerage fees, or other government charges for eligible Monsoon shipments under this Free Worldwide Shipping service.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, damaged, or delivered incorrectly, please contact Monsoon customer service so we can review the issue and provide the next steps.

• For delayed packages, include your order number and tracking information.
• For damaged packages, include clear photos of the item, packaging, and shipping label.
• For lost packages, contact us after checking the tracking information and delivery address.
• For incorrect deliveries, provide any available delivery confirmation or package details.

We will review the information provided and work with the available shipping details to help resolve the issue.

Delivery Limitations

Delivery may be delayed or restricted due to local conditions, severe weather, public holidays, customs processing, service interruptions, or incomplete shipping information.

We do not invent or list a fixed shipping carrier because the carrier may vary depending on the destination and order details. If carrier information is needed for your order, please contact customer service.

Contact Information

For shipping questions, tracking support, wrong address concerns, customs-related questions, delayed packages, lost packages, or damaged deliveries, please contact Monsoon customer service.

Email: [email protected]

Please include your order number, the email address used at checkout, and a clear description of your shipping question so we can assist you more efficiently.