Information We Collect

We may collect information that you provide directly to Monsoon when you shop with us, create or use an account, contact customer service, subscribe to email marketing, or use our website.

• Name, email address, billing details, and delivery details
• Order information, product selections, purchase history, and customer service messages
• Account login details, if you create an account
• Payment-related information processed through PayPal, Stripe, or credit card payment services
• Device, browser, website usage, cookie, and analytics information
• Marketing preferences, including email subscription status and communication choices

How We Use Information

Monsoon uses personal information to operate our ecommerce store, process orders, provide customer support, improve our website, and communicate with customers.

• To process, confirm, manage, and fulfill orders
• To respond to customer service questions and support requests
• To provide order updates and other service-related messages
• To manage accounts, preferences, and website functionality
• To help protect against fraud, unauthorized activity, misuse, and security issues
• To understand website performance, shopping behavior, and customer experience
• To send marketing emails when you have subscribed or otherwise permitted us to do so

Order Processing

When you place an order with Monsoon, we use the information you provide to process the purchase, confirm order details, arrange fulfillment, manage delivery information, and provide order-related support.

We may also use your order information to help resolve payment questions, shipping issues, returns, exchanges, product concerns, or other customer service matters.

Payment Information

Payment information may be processed through PayPal, Stripe, or credit card payment services. Monsoon does not need to store full payment card details in order to complete your order.

Payment processors may collect, process, and verify payment information according to their own security practices and privacy policies. We use payment-related information to complete transactions, process refunds when applicable, and help prevent fraudulent or unauthorized activity.

Cookies and Analytics

Monsoon uses cookies and similar technologies to support website functionality, remember preferences, improve site performance, and understand how visitors use our store.

• Essential cookies may help the website operate properly and support checkout functions.
• Preference cookies may help remember selected settings or shopping activity.
• Analytics technologies may help us understand traffic, page performance, and browsing behavior.
• Marketing-related cookies may help measure the effectiveness of campaigns where applicable.

You may be able to manage cookies through your browser settings. If you disable cookies, some website features may not work as intended.

Email Marketing

If you subscribe to Monsoon email marketing, we may use your email address to send updates about products, offers, promotions, new arrivals, or other store news.

You can unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us at [email protected]. Even if you unsubscribe from marketing messages, we may still send service-related emails about orders, payments, account activity, or customer support.

Service Providers

Monsoon may share limited personal information with service providers that help us operate our store and provide services to customers.

• Payment processing providers, including PayPal, Stripe, or credit card payment services
• Order fulfillment, delivery, and logistics support providers
• Website hosting, ecommerce platform, and technical support providers
• Email communication and customer service support providers
• Analytics, security, fraud prevention, and website performance providers

These providers may access information only as needed to perform services for Monsoon and are expected to handle personal information responsibly.

Data Security

Monsoon uses reasonable administrative, technical, and organizational measures designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably needed to provide our services, process orders, manage customer support, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce store policies.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for our business and compliance needs.

Customer Privacy Rights

Depending on your location, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent where applicable.

To make a privacy request, contact Monsoon at [email protected]. We may need to verify your identity before responding to certain requests.

Children’s Privacy

Monsoon does not knowingly collect personal information from children. Our website is intended for use by customers who are old enough to make purchases or use the website with appropriate permission.

If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

If you access Monsoon from outside the country where our website operations or service providers are located, your information may be processed in other locations. Data protection rules may differ from those in your place of residence.

By using our website or providing information to Monsoon, you understand that your information may be processed as needed to operate the store, fulfill orders, and provide customer support.

Policy Updates

Monsoon may update this Privacy Policy from time to time to reflect changes in our website, store operations, services, or privacy practices.

When we update this page, we will revise the “Last updated” date near the top of the policy. Please review this page periodically for the latest information.

Contact Information

If you have questions about this Privacy Policy, your personal information, cookies, email marketing, or privacy rights, please contact Monsoon customer support.