30-Day Return Window

Eligible items may be returned within 30 days of delivery. To begin a return, customers must contact our customer service team first to receive the correct return instructions and return details.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To be eligible for a return, the item must meet the requirements below.

• The item must be returned within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• Original tags, labels, packaging, and accessories should be included when applicable.
• The item must not show signs of wear, damage, fragrance, stains, alteration, or misuse.
• Proof of purchase or order information may be required to process the return.

Non-Returnable Items

Some items cannot be returned for hygiene, safety, or product-condition reasons.

• Items that have been worn, washed, used, altered, damaged, or are not in original condition
• Items without required tags, labels, packaging, or order information when applicable
• Personal, intimate, pierced, cosmetic, or hygiene-sensitive items where returns are not appropriate
• Gift cards, digital items, or other non-physical products if offered
• Items marked as final sale, if clearly stated at the time of purchase

This does not affect your rights regarding damaged, defective, or incorrectly sent items.

How to Start a Return

Please contact our customer service team before sending any return. We will provide the correct return instructions and return details for your order.

• Email us at [email protected].
• Include your order number and the email address used at checkout.
• Tell us which item you would like to return and why.
• Wait for return instructions before mailing the item back.
• Package the item securely to help prevent damage during return transit.

Please do not send returns to any address before receiving instructions from customer service.

Return Shipping Cost

Monsoon offers 30 Days Free Returns for eligible return requests started within the return window and approved through customer service.

Customers must follow the return instructions provided by our support team. Returns sent without prior approval, incorrect return details, or improper packaging may be delayed or may not be accepted.

Refund Process

Once your returned item is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. The exact posting time may vary depending on your bank, card issuer, or payment provider.

Original shipping fees, handling fees, duties, taxes, or other charges may not be refundable unless required by applicable rules or the return is due to our error.

Exchanges

If you would like a different size, color, or item, please contact us at [email protected] before sending anything back.

Exchange availability may depend on current stock and item eligibility. If an exchange cannot be completed, we may guide you through the return process instead.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact customer service as soon as possible.

• Your order number
• A description of the issue
• Clear photos of the item, packaging, label, or damage
• Your preferred resolution, if applicable

We will review the information provided and share the next steps for your order.

Final Sale Items

Items marked as final sale, if applicable, are not eligible for return or exchange unless the item is damaged, defective, or incorrectly sent.

If you are unsure whether your item qualifies, contact customer service before starting a return.

Contact Information

For return instructions, return details, refund questions, exchanges, or help with damaged or wrong items, please contact Monsoon customer service.

Email: [email protected]

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.