Overview

This website is operated by Monsoon. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Monsoon. By accessing or using our online store, you agree to follow these Terms of Service and any additional policies referenced on our website.

Please read these terms carefully before using the website. If you do not agree to these terms, you should not use our website or purchase products from Monsoon.

Acceptance of Terms

By visiting our website, browsing our products, placing an order, submitting information, or using any part of the online store, you agree to be bound by these Terms of Service.

These terms apply to all users of the website, including browsers, customers, account holders, and visitors who interact with our store or customer service.

Online Store Terms

You may use the Monsoon website only for lawful purposes and in accordance with these Terms of Service. You agree not to misuse the website, interfere with store operations, or attempt to access areas or systems that are not intended for public use.

• You must provide accurate and current information when placing an order or contacting us.
• You may not use our website for fraudulent, abusive, unlawful, or unauthorized activity.
• You may not copy, reproduce, resell, or exploit any part of the store without written permission from Monsoon.
• You are responsible for maintaining the confidentiality of any account information you use on the website.

Product Information

Monsoon makes reasonable efforts to present product information clearly, including product names, descriptions, images, colors, sizes, materials, and availability. However, product details may vary slightly depending on screen settings, photography, production updates, or supplier information.

Product images are provided for general visual guidance. Colors, textures, proportions, and packaging may appear differently depending on your device display or the product version available at the time of purchase.

Please review the product page carefully before placing an order. If you have questions about sizing, fit, product details, or availability, contact us before completing your purchase.

Pricing and Availability

Product prices and availability may change without notice. We reserve the right to update, correct, or discontinue products, prices, promotions, and website content at any time.

We may limit the quantities of products available for purchase. If an item becomes unavailable after an order is placed, Monsoon may contact you with the next available options, which may include order adjustment, cancellation, replacement, or refund where applicable.

We reserve the right to correct pricing, typographical, image, product description, or availability errors. If an order is affected by an error, we may contact you before continuing with the order.

Orders and Payment

When you place an order with Monsoon, you agree to provide accurate billing, payment, shipping, and contact information. Orders are subject to acceptance, payment confirmation, fraud review, inventory availability, and fulfillment processing.

• Submitting an order does not guarantee that the order has been accepted.
• We may refuse, cancel, or limit orders where we believe there is an error, payment issue, fraud risk, stock issue, or violation of these terms.
• Payment must be successfully authorized before an order can be processed.
• Refunds, if applicable, are generally issued to the original payment method when possible.

You agree not to use payment information that you are not authorized to use. Monsoon may request additional information to verify an order when needed.

Shipping Reference

Monsoon offers Free Worldwide Shipping as described in our Shipping Policy. Shipping timeframes, processing times, tracking updates, destination restrictions, and customs-related information are explained in the shipping policy available on our website.

Delivery estimates are provided for guidance and may be affected by order processing, destination, local delivery conditions, public holidays, customs review, weather, service interruptions, or other circumstances outside normal operations.

Return Reference

Monsoon offers 30 Days Free Returns as described in our Return Policy. Return eligibility, item condition requirements, refund processing, exchanges, damaged items, wrong items, and return instructions are explained in the return policy available on our website.

Customers must follow the return instructions provided by customer service before sending any return. Returns sent without contacting customer service first may not be accepted.

Account Information

If account features are available, you are responsible for keeping your account information accurate and secure. You are also responsible for activity that occurs through your account when caused by your failure to protect login details.

Please contact Monsoon customer support if you believe your account information has been used without authorization or if you need help with account-related questions.

Prohibited Uses

You agree not to use the Monsoon website, products, services, or content for any prohibited purpose.

• Any unlawful, fraudulent, misleading, harmful, or abusive purpose
• To violate any applicable rule, regulation, or third-party right
• To submit false, inaccurate, or misleading information
• To interfere with website security, store operations, or customer experience
• To upload or transmit viruses, malicious code, spam, or harmful content
• To scrape, copy, reproduce, resell, or exploit website content without permission
• To impersonate another person, misuse payment information, or attempt unauthorized access

We reserve the right to restrict or terminate access to our website if we believe these terms have been violated.

Intellectual Property

The content on the Monsoon website, including text, product content, images, graphics, logos, page design, layout elements, and other materials, is owned by or licensed to Monsoon or its content providers.

You may view and use the website for personal shopping purposes only. You may not copy, distribute, modify, publish, sell, or exploit website content without prior written permission from Monsoon.

Third-Party Links

Our website may include links or references to third-party websites, tools, platforms, payment services, or content. These third-party resources are provided for convenience or store functionality.

Monsoon is not responsible for third-party websites, policies, content, availability, or practices. Your use of third-party websites or services may be governed by their own terms and privacy policies.

Disclaimer

The Monsoon website, products, and services are provided on an “as available” basis. We make reasonable efforts to keep the website accurate, accessible, and functional, but we do not promise that the website will always be uninterrupted, error-free, secure, or current.

Product descriptions, availability, promotions, prices, and website content may be updated, corrected, or changed at any time. We do not guarantee that all errors will be immediately corrected.

Limitation of Liability

To the fullest extent permitted by applicable rules, Monsoon will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, inability to use the website, or reliance on website content.

Nothing in these Terms of Service is intended to limit rights that cannot be limited under applicable consumer protection rules.

Changes to These Terms

Monsoon may update these Terms of Service from time to time to reflect changes in our website, store operations, services, products, or policies.

When we update this page, we will revise the “Last updated” date near the top of the Terms of Service. Your continued use of the website after changes are posted means you accept the updated terms.

Contact Information

If you have questions about these Terms of Service, orders, products, shipping, returns, account support, or store policies, please contact Monsoon customer support.

Please include your order number, the email address used at checkout, and a clear description of your question when contacting customer support about an order.